Skip to main content

Contack 3

Team Name: Contack

IDEAS Project Pitch: Contack is the first market network in the Business Process Outsourcing industry. It is a three-sided platform which has agents working remotely from home leveraging cloud technology; the second side is occupied by Small and Medium Enterprises (SME) and Corporations who want to outsource their customer support department with a cloud Business Process as a Service (BPaaS) model or switch from a traditional outsourcing model. The third actors are the traditional outsourcers,
attracted by the possibility to flexibly adjust their workforce with professionals selected with a laser-focused precision and digital velocity.


What I like most about this venture is the enormous impact it can have in terms of employment creation, in addition to its scalable and innovative business model. In fact, focusing on the developing world, there is an enormous employment impact this venture could have, by empowering Filipinos to work from home with an extremely flexible model. We have already tested this side of the platform, opening the applications with a lead ads campaign. The results of the only 2-day campaign were hugely positive: 350+ applications.

Sectors: Education & Training, Finance & Entrepreneurship, Mobile & Communications

Project Location: Manila, Philippines